Two weeks ago, we packed our bags and headed to Oslo for the Annual Conference for NRV & NVK 2025 — one of the highlights of the year for the laundry industry. As always, it was a fantastic opportunity to catch up with partners, meet new faces, and dive into discussions about where the industry is headed.

For us at avilo, this year was particularly special. We had the chance to introduce something we’ve been working on for a long time — Washd Prevent — alongside a look at the future of AI in laundry maintenance with Maia AI.

Washd Prevent: Say Goodbye to Unexpected Breakdowns

If there’s one thing every laundry operator knows, it’s that maintenance problems never happen at a convenient time. A machine goes down in the middle of a busy shift, and suddenly, schedules are thrown off, costs pile up, and stress levels rise.

That’s exactly why we developed Washd Prevent — a proactive maintenance system designed specifically for laundries. Instead of reacting to problems after they happen, Washd Prevent helps you stay ahead of breakdowns with smart, automated planning.

• Plan ahead with proactive maintenance – No more surprises. The system schedules maintenance automatically to reduce downtime and keep operations running smoothly.

• Get real-time alerts – Immediate notifications let you know when a machine needs attention, so you can act fast and prevent bigger issues.

• Keep a digital service log – Every maintenance task is recorded, creating an easy-to-access history of service dates and completed work.

• Generate reports effortlessly – Need to show compliance with industry standards? Washd Prevent makes it easy to create and share reports for quality control.

• Manage everything on the go – With a mobile-friendly interface, you can check maintenance tasks and machine status from anywhere.

• Supports industry testing – The system helps laundries stay on top of important quality checks, including pH measurements and bacterial testing, ensuring compliance with NVK standards.

And one of the simplest yet most powerful features? Machine operators can scan a QR code to instantly report an issue — no paperwork, no delays. That means faster fixes, better efficiency, and a lot less frustration.

AI in Laundry: Meet Maia – Your Smart Maintenance Assistant

Laundry operations are fast-paced, and when a machine breaks down, there’s no time to waste flipping through hundreds of pages of manuals trying to find a solution. That’s where Maia AI comes in.

Maia is an AI-powered assistant built into Washd Prevent that makes troubleshooting easier than ever. Instead of digging through technical documents or waiting for support, you can ask Maia directly — and she’ll guide you through the fix.

How it works:

1. Open the Washd Prevent app

2. Select the machine that’s having an issue

3. Describe the problem in your own words

4. Maia provides step-by-step suggestions to help troubleshoot and resolve the issue.

Ask in any language, get the answer you need
Even if the machine manual is only available in Norwegian or English, Maia understands and responds in any language. This means operators can troubleshoot in their preferred language, improving efficiency and reducing miscommunication.

No more searching through endless manuals
If you want to double-check the original manual, Maia doesn’t just link it — she opens it to the exact page with the answer. No scrolling, no guessing, no wasted time.

This simple but powerful AI tool is designed to make maintenance faster, easier, and less frustrating for laundry teams. Instead of spending time searching for solutions, operators can focus on getting the job done — with Maia guiding the way.

A Huge Thank You

Of course, the conference wasn’t just about technology. It was also about people — catching up with longtime partners, meeting new customers, and exchanging ideas with some of the most forward-thinking minds in the industry.

A huge thank you to NVK and NRV for organizing such a valuable event. And congratulations to all the NVK diploma winners for their outstanding quality results — you’re setting the standard for excellence in this industry!

We also want to give a special shoutout to JAKO AS, Christeyns, Ecolab, Tekstilservice AS, Sverre W. Monsen AS, Electrolux Professional Norge, and STENOR AS for the great conversations and valuable exchanges. Events like these remind us how strong this industry is when we work together.

Looking Ahead

Leaving Oslo, we felt more excited than ever about what’s ahead. With Washd Prevent and Maia AI, we’re pushing boundaries and rethinking what’s possible in laundry operations.

But at the heart of it all, it’s about making everyday work easier, more efficient, and more sustainable.

If you stopped by our booth — thank you! And if we didn’t get a chance to connect, we’d love to keep the conversation going. Let’s build the future of laundry together.

Book a Washd Prevent demo today and experience Maia AI in action!